Contact information
Contact Us
If you have any questions regarding our trekking pole locking mechanisms, navigation compass specifications, gear sizing, order status, shipping, or returns, please contact our customer concierge team. We aim to respond to all inquiries within 24 to 48 business hours.
| Store Name: | Trail Axis |
| Website: | trailaxis.shop |
| Email: | support@trailaxis.shop |
| Phone: | +61 419 677 838 |
| Business Address: | 20 Acacia Avenue, Shelly Beach QLD 4551, Australia |
| Support Hours: | Monday to Friday: 9:00 AM – 5:00 PM (AEST) |
Important Note: The physical address listed above is for corporate administrative operations only. Please do not dispatch returned trekking poles, navigation hardware, or parcel packages to this address without obtaining an authorized return warehouse address and RMA document from our support team first.